How do I update the contact options in the Impact Support Center?
As an Impact admin, you can manage the support channels and routes available based on a user’s role, the time of day, and the day of the week.
Expand Contact Option
Available contact options are listed in the Contact Options sidebar [1]. To view management options for a contact option, click the option Expand icon [2].
From the Contact Options sidebar, you can copy or delete the contact [3].
View Management Options
The Publish/Unpublish icon indicates the option's Support Center visibility [1].
To duplicate the contact option, click the Duplicate icon [2].
To delete the contact option, click the Delete icon [3].
To view and edit the contact option details, click the option Expand icon [4].