How do I update the contact options in the Impact Support Center?
As an Impact admin, you can manage the support channels and routes available based on a user’s role, the time of day, and the day of the week.
Available contact options are listed in the Contact Options sidebar . To view management options for a contact option, click the option Expand icon .
From the Contact Options sidebar, you can copy or delete the contact .
The Publish/Unpublish icon indicates the option's Support Center visibility .
To duplicate the contact option, click the Duplicate icon .
To delete the contact option, click the Delete icon .
To view and edit the contact option details, click the option Expand icon .