How do I add a support article to an existing campaign in the Impact Dashboard?

Impact allows you to assign a support article to an existing campaign to apply the user targeting rules (as defined for the campaign) to your support article.

Note: Out of the box articles will display the Publish or Unpublish button rather than Edit Article.

How do I add a support article to an existing campaign in the Impact Dashboard?

How do I add a support article to an existing campaign in the Impact Dashboard?

1. Open Support

In Global Navigation, click the Support link.
Open Support

2. Create New Support Article

In the Articles tab, to create a new article, click the Create drop-down button and click the New link.
Create New Support Article

3. Manage Existing Article

To add a support article to an existing campaign, locate and click the support article name.
Manage Existing Article

4. Edit Support Article

In the View Support Article page, click the Edit Article button.
Edit Support Article

5. Edit Support Article Details

Edit your support article details.
Edit Support Article Details

6. Target User Groups

In the sidebar, click the Target User Groups drop-down menu.
Target User Groups

7. Open Campaigns

Then click the Campaign(s) drop-down menu.
Open Campaigns

8. Assign to Campaign

Enter the terms in the Filter field or select the name of the relevant campaign. You can select multiple campaigns and users that are added to the Target User Groups section.
Assign to Campaign

9. Update Article

Once you have selected the relevant campaign, you can continue to edit the existing support article and click the Update button. If you create a new support article, you will click the Publish button.
Update Article
The guide covered how to add a support article to an existing campaign in the Impact Dashboard?

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