How do I add rich content to a support article in the Impact Dashboard?
With Impact, you can add rich content to your messages and support articles, such as images, videos, and documents.
Manage Articles
To add a new support article, click the Create New drop-down menu [1] and click the Create new link [2].
Add Article Content
To add a title, introductory paragraph, and content, start typing in the article content box [1]. In the sidebar, you can edit article settings [2].
Enable Rich Edit Mode
![Rich Edit Mode](https://media.screensteps.com/image_assets/assets/007/987/389/original/c8971229-02e7-468f-be4f-2dfff066c7a8.png)
To add rich content, click the Rich Edit Mode On toggle button.
You can insert the following content types:
- Ordered list (numbers)
- Unordered list (bullet points)
- Table
- Image
- External Media (YouTube links or iframes)
- Documents (PDF, Word, Powerpoint)
- Links to other messages or support articles
- Personalization tokens
Assign to Users
![Assign to Users](https://media.screensteps.com/image_assets/assets/007/987/391/original/b3940f15-01ef-45fc-9130-742a85798443.png)
Using the Add Assignment field to specify who sees the support article. For more information on this please read the What factors determine support article visibility?
A set of users must be selected in order to be published.
Publish Article
![Publish Article](https://media.screensteps.com/image_assets/assets/007/987/393/original/e633e8c1-1da4-4c5d-ab8b-855121cf4562.png)
The Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].