How do I add rich content to a support article in the Impact Dashboard?
With Impact, you can add rich content to your messages and support articles, such as images, videos and documents.
To add a new support article, click the Create New drop-down menu  and click the Create new link .
To add a title, introductory paragraph, and content, start typing in the article content box . In the sidebar, you can edit article settings .
To add rich content, click the Rich Edit Mode On toggle button.
You can insert the following content types:
Using the Add Assignment field to specify who sees the support article. For more information on this please read the What factors determine support article visibility?
A set of users must be selected in order to be published.