How do I customize the email form in the Impact Support Center?
You can customize the Support Center email with a variety of field types.
When an end-user submits a support ticket, Impact collects the following information: first name, last name, username, email, course ID, course name, courses, system information, product location where the message was triggered, and selected category.
Open Support
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In Global Navigation, click the Support link.
Open Design, Routing & Availability
Click the Customization dropdown menu [1]. Then click the Design, Routing & Availability link [2].
View Email Design
By default, the Design tab displays the Email Contact Form Fields options [1] and the current email form [2].
View Custom Field Types
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In your email design, you can use the following custom fields:
- Single line text [1]: A one-line free text field.
- Multi line text [2]: A free text field that supports multiple lines.
- Date select [3]: A date field allowing users to pick a date from a calendar.
- Date/Time select [4]: A combined date and time field.
- File Upload [5]: A file picker allowing users to attach an image or document to their request.
- Drop down select [6]: A single selection drop-down list.
- Checkbox [7]: A single checkbox accompanied by a caption.
- Phone Number [8]: A single-line text field allowing users to enter their contact details.
Note: The email design Subject field is mandatory and cannot be removed from the email design.
Edit Email Fields
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To edit a field's properties, click the Edit icon [1]. You can determine whether it is optional or mandatory.
To remove a field, click the Delete icon [2].
To reorder the fields, use the Drag and Drop handle [3].