In Global Navigation, click the Settings icon [1]. Then hover the cursor over the Settings menu [2] and click the Tool Categories link [3].

Make sure that the Just Released category is visible. This ensures that all of the related articles are available to the appropriate users in your Impact support center.

In Global Navigation, click the Campaigns link [1]. Then click the Templates tab [2].

Locate and click the release you are interested in using.

Click the Use as Draft button.

The campaign is now visible on your list of campaigns in the All Campaigns tab.

Notes:

• Depending on the contents of the release, there may be separate campaigns for students and instructors.
• If the content of the release is the same for both user groups or only applicable to one set of users, only one campaign will be available.

This does not mean that your campaign is active yet. You need to customize and start the campaign.

Now that you have the campaign template in the list of your campaigns, you can use it as a draft. Tailor all the campaign content and configurations to fit your institution’s needs before starting the campaign.

Open the campaign and scroll down to see the Campaign Content section. Only the items that correspond with your LMS will be visible once the campaign starts.

To preview the campaign contents, click the Preview button.

View the campaign content preview.

If any of the messages, walkthroughs, or articles are not applicable to your institution, click the Unlink button.

Note: Be sure to remove any links to a removed article from any of the included messages if needed.

Once you have added the campaign template you can make sure you are happy with the content before you activate or schedule it.

Once you’re happy with the content of the campaign, click the Edit Properties button.

Click the Schedule Campaign button.

Assign start and end dates/times from the pop-up modal and click the Schedule Campaign button.

To share the campaign, click the Make Campaign Public button.

Click the Start Campaign button. Your campaign content will appear on the LMS pages of your selected user groups during the scheduled dates you have selected.

To end the campaign before the scheduled date, click the Stop Campaign button.

While the campaign messages will not appear to your users anymore, the support articles will remain in the support center unless the Just Released tool category is hidden.

You can also manually remove the support articles.

It is possible to track your user's engagement with the campaign report.

Open the campaign, navigate to the Outcomes section, and click the View More link.

You will be able to see for example, how many users viewed the message, how many clicked through the article links, and how many clicked through the walkthrough providing you with useful insights into the effectiveness of the campaign.