How do I add a support article to a message in the Impact Dashboard?
With Impact, you can add rich content to your messages, this includes links to support articles. Including such links will allow users to view support articles that are related to the content of your message. This article will focus on how you can link to support articles from a message.
In the editor of the selected message, click into the body of the message or press enter if editing text to see the in-line insert options. In the menu, click the Add icon  and then select the Insert Article option .
In the menu, click the Add icon  and then select the Insert Article option .
Type the article title or select an article. To add it to the message, click the Continue button.
You can preview the article in your message before adding the resource to your message.
To confirm the change, click the Continue button.