How do I add a support article to a message in the Impact Dashboard?
With Impact, you can add rich content to your messages, this includes links to support articles. Including such links will allow users to view support articles that are related to the content of your message. This article will focus on how you can link to support articles from a message.
Rich Edit Mode Off

In the editor of the selected message, click into the body of the message or press enter if editing text to see the in-line insert options. In the menu, click the Add icon [1] and then select the Insert Article option [2].
In the menu, click the Add icon [1] and then select the Insert Article option [2].
Select Articles

Type the article title or select an article. To add it to the message, click the Continue button.