How do I view support insights for a sub-account?
Support Insights report on support performance and feedback in the dashboard in order to analyze the quality and impact of communication and support efforts.
Note: This feature is only available to Canvas customers.
Open Account Settings
In the Global Navigation, click the Instance Configuration link [1]. Then, click the Sub-account Settings button [2].
Switch Sub-accounts
You can search for sub-accounts using the Search field [1] or you can select the admin account [2] to locate the sub-account.
To switch sub-accounts, click the name of the sub-account [3]. Click the Save button [4].
Open Support
In Global Navigation, click the Support link.
Open Insights
Click the Insights button.
View Insights
For support, tables are present for the following:
- Article Health [1]: displays how your support articles are performing.
- Support Button Usage [2]: displays the support button usage over the time selected.
- Support Escalation Routes [3]: displays the support escalation routes taken by users.
- Pages with Most Support Questions [4]: displays the pages the support center was opened most frequently on.
- All Comments [5]: displays article comments and ratings.
Note: For more information on support insights, visit What Impact support insights are available? and How do I view article performance in the Impact Dashboard?
