How do I schedule support article visibility in the Impact Dashboard?
With article visibility scheduling you can:
- Schedule from which date/time the article will be visible
- Schedule on which date/time the article will no longer be visible
- Schedule a specific date/time range of visibility (for example 1 semester period)
Note: There are multiple factors that impact article visibility. Please review our article about What factors determine support article visibility? if you are unsure.
Open Support
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In Global Navigation, click the Support link.
Create or Edit Article
Select an article by clicking the title [1]. To create a new support article click the Create New drop-down menu and select the type of article you would like to create [2].
Edit Article
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If you are editing an article, click the Edit Article button.
Select Date
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To schedule date visibility, click the Visible from and Visible until drop-down menus and enter dates.
Select Time
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To select time visibility, click the Clock icon to set the time.
Note: The date fields must have dates before the Time fields display.
Save Changes
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If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].
If you are editing a support article, click the Update button [3].
Note: A set of users must be selected in order to be published.