How do I schedule support article visibility in the Impact Dashboard?
With article visibility scheduling you can:
- Schedule from which date/time the article will be visible
- Schedule on which date/time the article will no longer be visible
- Schedule a specific date/time range of visibility (for example 1 semester period)
Note: There are multiple factors that impact article visibility. Please review our article about What factors determine support article visibility? if you are unsure.
Select an article by clicking the title . To create a new support article click the Create New drop-down menu and select the type of article you would like to create .
To schedule date visibility, click the Visible from and Visible until drop-down menus and enter dates.
To select time visibility, click the Clock icon to set the time.
Note: The date fields must have dates before the Time fields display.
If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later . If you would like to make it visible, click the Publish button .
If you are editing a support article, click the Update button .
Note: A set of users must be selected in order to be published.