How do I view article performance in the Impact Dashboard?
You can review Impact article performance via the Impact Dashboard. You can select to view performance in a table or as a chart.
Open Insights
In Global Navigation, click the Support link [1]. Then click the Insights tab [2].
View Article Performance Table
On the Support Insights page, the Article Health table displays key statistics about your recent messages [1].
Impact article performance is based on unique user views [2], views [3], comments [4], and ratings [5].
View Article Performance Chart
To view article performance data as a chart, click the View as drop-down menu [1] and select the View as chart option [2].
View the Article Health chart [3].
View Comments
For each article, the table displays the following data:
- Date [1]: when the feedback was given.
- Content [2]: shows the comment on their feedback.
- Vote [3]: shows if they upvoted or downvote an article.
- Author [4]: who is giving the feedback.
- Added for [5]: which article the feedback is for.
