How do I personalize messages or support articles in the Impact Dashboard?

In Global Navigation, click the Communication dropdown menu. Then click the Messages link. To personalize support articles, click the Support link.

To edit an existing message, click the name of the message. To edit an existing article, click the name of the article. To create a new message or article, click the Create button.

Click the Edit Message or Edit Article button. If you are creating a new message or article, the Edit Message or Edit Article button does not display.

If editing text, click the body of the message or article and press enter to view the in-line insert options. Click the User icon and then select from the personalization options

Now that you have successfully added a personalization token to your message or article you can continue to edit your content, targeting assignments, settings, or publish it to your learning environment. When your message or article is published, the personalization token will be replaced with the value associated with the viewer of the content, so if you chose First Name as a personalization token, the user will see their own first name - ex. John Doe - instead of the First Name tag.

To remove a personalization token, move your cursor next to the personalization tag and press the backspace or delete key on your keyboard to remove it.

This guide covered how to personalize messages or support articles in the Impact Dashboard.