How do I create a support article for a sub-account?
Impact support articles can be assigned to sub-accounts in your learning application. By assigning sub-accounts to a support article, you control which audience sees your article.
Note: This feature is only available to Canvas customers.
Switch Sub-accounts
In Global Navigation, click the Sub-account selector menu [1]. Then, select the specific sub-account for which you want to create a message.
Click the Save button [3].
In Global Navigation, click the Support link.
Assign to Users
In the sidebar, locate and open the Sub-account section [1]. By default, support articles are created on the sub-account you are currently using.
Locate and open the Assign to Users section [2]. Use the drop-down menu to select among the types of users.
Publish Your Message
Now that your support article content and settings are all set up, you can continue by:
- Publishing your support article: using the Publish button.
- Saving your support article as a draft: using the Save as Draft button allows you to publish the support article another time but save your current changes.
- Canceling: using the Cancel button to delete your support article content and settings or any unsaved changes.
