How do I create a support article for a sub-account?
Impact support articles can be assigned to sub-accounts in your learning application. By assigning sub-accounts to a support article, you control which audience sees your article.
Note: This feature is only available to Canvas customers.
Open Account Settings
In the Global Navigation, click the Account Settings icon [1]. Then, click the Select Sub-account button [2].
Switch Sub-accounts
You can search for sub-accounts using the Search field [1] or you can select the drop-down arrow [2] to locate the sub-account.
To switch sub-accounts, click the name of the sub-account [3]. Click the Save button [4].
Open Support
In Global Navigation, click the Support link.
Create New Article
Click the Manage Articles tab [1] and click the Create New button [2].
Assign to Users
In the sidebar, locate and open the Sub-account section [1]. By default, support articles are created on the sub-account you are currently using.
Locate and open the Assign to Users section [2]. Use the drop-down menu to select among the types of users.
Publish Your Message
Now that your support article content and settings are all set up, you can continue by:
- Publishing your support article: using the Publish button.
- Saving your support article as a draft: using the Save as Draft button allows you to publish the support article another time but save your current changes.
- Canceling: use the Cancel button to delete your support article content and settings or any unsaved changes.
