How do I create a support article for a sub-account?
Impact support articles can be assigned to sub-accounts in your learning application. By assigning sub-accounts to a support article, you control which audience sees your article.
Note: This feature is only available to Canvas customers.
How do I create a support article for a sub-account?
1. Open Account Settings
In the Global Navigation, click the Instance Configuration link. Then, click the Sub-account Settings button.
2. Search Sub-Accounts
You can search for sub-accounts using the Search field.
3. Switch Sub-Accounts
You can select the admin account to locate the sub-account. To switch sub-accounts, click the name of the sub-account. Then click the Save button
4. Open Support
In Global Navigation, click the Support link.
5. Create New Article
From the Articles tab and click the Create button. Then select the New link.
6. View Assigned Sub-Account
In the sidebar, locate and open the Sub-account section. By default, the support article is created on the sub-account you are currently using.
7. Target User Groups
Locate and open the Target User Groups section. Use the drop-down menus to select among the types of users.
8. Publish Your Support Article
Now that your support article content and settings are all set up, you can continue by the following options:
Publish: Publishing your support article
Save as Draft: Saving your support article as a draft allows you to publish the support article another time but save your current changes
Cancel: Canceling your support article deletes your support article content and settings or any unsaved changes.
