Canvas Guides (English)ImpactImpact GuideSub-AccountsHow do I create a support article for a sub-account?

How do I create a support article for a sub-account?

Impact support articles can be assigned to sub-accounts in your learning application. By assigning sub-accounts to a support article, you control which audience sees your article.

Note: This feature is only available to Canvas customers.

Switch Sub-accounts

Switch Sub-accounts

In Global Navigation, click the Sub-account selector menu [1]. Then, select the specific sub-account for which you want to create a message.

Click the Save button [3].

Open Support

Open Support

In Global Navigation, click the Support link.

Create New Article

Create New Article

Click the Manage Articles tab [1] and click the Create New button [2].

Assign to Users

Assign to Users

In the sidebar, locate and open the Sub-account section [1]. By default, support articles are created on the sub-account you are currently using.

Locate and open the Assign to Users section [2]. Use the drop-down menu to select among the types of users.

Publish Your Message

Publish Your Message

Now that your support article content and settings are all set up, you can continue by:

  • Publishing your support article: using the Publish button.
  • Saving your support article as a draft: using the Save as Draft button allows you to publish the support article another time but save your current changes.
  • Canceling: using the Cancel button to delete your support article content and settings or any unsaved changes.