How do I filter Support Center articles and categories in the Impact Dashboard?
With Impact, you can use categories and subcategories to create a structure for your support center. There are several ways in which you can order the articles and categories in your support center depending on your needs. You can also arrange the articles and categories using filters to create a desired view.
In Global Navigation, click the Support link . Then click the Arrange Articles tab .
The Any status drop-down menu allows you to view articles with either a published or draft status.
The Any user group drop-down menu allows you to choose between all the role categories you create.