How do I create custom user groups for messages and support articles in the Impact Dashboard?
You can create custom user groups based on a combination of criteria.
Open Custom User Groups
Click the Settings icon , then click the Custom User Groups link .
Add Custom Group Information
Enter a custom user group name  and description . You can create the group list automatically using conditions , or you can import a group list .
Conditions are statements that specify the types of users included in the group. To specify the users to whom the formula should apply click the Application drop-down menu and select your condition. The available conditions are for roles, user log-ins, and tools used.
Create Role Condition
The role condition type allows you to create a list of users based upon their role .
In the Role drop-down menu  you can select from the list of user roles identified in your account.
Create Logged In Condition
The logged in condition type allows you to create a list of users based upon log in activity 
Enter a value in the number field . Then select a time frame from the duration drop-down menu . You can select from the day, week, month, and year options.
Create Used Tool Condition
The used the tool condition type allows you to create a list of users based upon their use of Impact .
Select a report type in the Reports drop-down menu . Enter a value in the number field . Then select a time frame from the duration drop-down menu . You can select from the day, week, month, and year options.
Add or Remove Conditions
To add a condition, click the Add an "and" condition link .
To remove a condition, click the Remove icon .
Preview Group List
Based on your added conditions, you can view the list of users included in the group .
To download the group list, click the Download CSV button .
To search for a specific user in the list, use the Search field .