How do I reset message views?

Messages created in Impact display in your Learning Management System. Upon viewing those messages, users can select to not view the message again. However, you can choose to reset message views so the message displays to users who have previously hidden the message.  

Notes:

  • Campaigns that have been disabled and re-enabled do not reset message views.
  • Messages that have been unpublished and re-published do not reset message views.

Reset All Message Views

To reset all messages from the Impact dashboard:

Open Reset Views

Open reset views

In Global Navigation, click the Settings icon [1] and then click the Reset Views button [2].

Find Users

Find Users

User names are displayed in the Reset Message Views list.

To locate a user, type the user's name in the Search field.

Reset Message Views

Reset Message Views

To reset message views for a single user, click the Reset button for that user [1].

To reset views for multiple users, click the checkboxes for the users [2]. Then click the Reset Selected button [3].

Reset Individual Message Views

To reset message views from individual messages:

Open Messages

Open Messages

In the Global Navigation, click the Messages link.

Manage Messages

Manage Messages

Click the Manage Messages tab [1].

Click the name of the message you want to reset views [2].

Reset User Visibility

Reset User Visibility

In the sidebar, click the Assign Users/Groups section [1]. Click the Reset User Visibility button [2]. This will reset the visibility and message views.