How do I view message insights for a sub-account?
Message Insights reports on message performance and feedback in the dashboard in order to analyze the quality and impact of communication efforts.
Note: This feature is only available to Canvas customers.
Open Account Settings
In the Global Navigation, click the Instance Configuration link [1]. Then, click the Sub-account Settings button [2].
Switch Sub-accounts
You can search for sub-accounts using the Search field [1] or you can select the admin account [2] to locate the sub-account.
To switch sub-accounts, click the name of the sub-account [3]. Click the Save button [4].
Open Messages
In Global Navigation, click the Communication link [1]. Then click the Messages link [2].
Open Insights
Click the Insights link.
View Insights
For messages, tables are present for the following:
- Message Insights [1]: Displays how your messages are performing.
- Message Ratings [2]: Displays user votes for messages.
- All Comments [3]: Displays message comments and ratings.
Note: For more information on message insights, visit How do I view Message Insights in the Impact Dashboard?
