How do I unpublish a support article in the Impact Dashboard?
With Impact you can use out of the box support articles. However, you may decide that you don’t need to display some of these articles and choose to hide them.
Canvas Guides
Chapters
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General Information 11
- What is Impact?
- What is an Impact instance?
- How do I access my Impact Dashboard?
- How do I switch between instances in the Impact dashboard?
- How do I reset my Impact dashboard password?
- How do I submit a support ticket in the Impact Help Center?
- How do I request a new Impact instance?
- How do I add a new language in the Impact Dashboard?
- How do I request a new Impact feature?
- How do I see Impact's release information?
- What are Impact's capabilities when compared between different learning management systems?
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Getting Started 8
- How do I install Impact?
- How do I install Impact in Instructure Canvas?
- How do I install Impact in Blackboard Learn Original?
- How do I install the Impact integration in the Blackboard Learn Ultra Experience?
- How do I install the Impact LTI 1.3 integration in the Blackboard Learn Ultra Experience?
- How do I migrate to SaaS and prevent an interruption in my Impact data?
- What is the current Blackboard Building Block for Impact?
- Impact Glossary
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Blackboard Learn Ultra Experience 6
- How do I create messages on the institution page in the Blackboard Learn Ultra Experience using Impact?
- How do Impact contexts work differently in the Blackboard Learn Ultra Experience?
- How do I use Impact to define LTI pages in the Blackboard Learn Ultra Experience?
- How do Impact messages work differently in the Blackboard Learn Ultra Experience?
- How is the Impact Support Center different in the Blackboard Learn Ultra Experience?
- How do I enable Institutional Hierarchy in Blackboard Learn Ultra?
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Campaigns 17
- What are Impact campaign templates?
- How do I use campaign templates in the Impact Dashboard?
- How do I use Blackboard Release campaign templates in the Impact Dashboard?
- How do I use Canvas Release campaign templates in the Impact Dashboard?
- How do I create a campaign from a template in the Impact Dashboard?
- How do I create a campaign from scratch in the Impact Dashboard?
- How do I start, schedule, or end a campaign in the Impact Dashboard?
- How do I add events to a campaign in the Impact Dashboard?
- How do I create a campaign from the Tool Adoption Report in the Impact Dashboard?
- How do I add a new content item to an existing Impact campaign from the Inline Editor?
- How do I add or remove content within a campaign in the Impact Dashboard?
- How do I add tool adoption statistics to a campaign in the Impact Dashboard?
- How do I edit the target audience of a campaign in the Impact Dashboard?
- How do I share a campaign with my team in the Impact Dashboard?
- How do I view campaign results in the Impact Dashboard?
- How do I delete a campaign and its content from my Impact Dashboard?
- How do I view and filter Campaign Content?
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Contexts 9
- What is an Impact Context?
- How do I change the behavior of a context in the Impact Dashboard?
- How do I connect a monitor, article, message, or walkthrough to a context in the Impact Dashboard?
- How do I view all existing contexts in the Impact Dashboard?
- How do I view which monitors, articles, messages, categories, and walkthroughs are connected to a context in the Impact Dashboard?
- How do I view the trigger conditions of an existing context in the Impact Dashboard?
- How can I view the conditions of existing contexts in my Impact Dashboard?
- How can I use Out of the Box contexts in my dashboard?
- What is the relationship between Inline templates and Contexts?
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Course Reports LTI 6
- How do I configure and install the Impact Course Reports LTI 1.1 in Blackboard Ultra?
- How do I configure and install the Impact Course Reports LTI 1.1 in Blackboard Learn Original?
- How do I configure and install the Impact Course Reports LTI 1.3 in Blackboard Ultra?
- How do I configure and install the Impact Course Reports LTI 1.3 in Blackboard Learn Original?
- How do I use the Impact Course Reports LTI?
- How do I enable Course Report LTI as an App in Canvas?
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Inline Editor 13
- What is the Impact Inline Editor?
- How do I activate the Impact Inline Editor?
- How do I activate the Impact Inline Editor within the Blackboard Learn Ultra Experience?
- How do I create a monitor with the Impact Inline Editor?
- How do I create a message with the Impact Inline Editor?
- How do I define a custom element with the Impact Inline Editor?
- How do I create a support article with the Impact Inline Editor?
- How do I change the placement of an existing message with the Impact Inline Editor?
- How do I reuse existing messages or articles in the Impact Inline Editor?
- How do I edit existing messages, support articles, or monitors in the Impact Inline Content Library?
- What is the Impact Inline Editor Content Library?
- How do I preview messages in my learning application using the Impact Inline Content Library?
- How do I define a page with the Impact Inline Editor?
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Insights and Reports 11
- How do I view the User Activity Report in the Impact Dashboard?
- How do I view the Tool Adoption Report in the Impact Dashboard?
- How do I target audiences from tool adoption data using the Tool Adoption Report in the Impact Dashboard?
- How do I view the Course Activity Report in the Impact Dashboard?
- How do I view tool usage from courses with the same instructor in Blackboard Learn in the Impact Dashboard?
- How do I create custom reports in the Impact Dashboard?
- How do I enable Impact course reports for instructors in Blackboard Learn Original?
- How do I view Message Insights in the Impact Dashboard?
- How do I view insights for a specific message in the Impact Dashboard?
- How do I view Walkthroughs Insights in the Impact Dashboard?
- How do I view Mobile Data Insights?
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Messages 25
- What are Impact messages?
- What are the types of Impact messages?
- Which Impact message type should I use?
- How do I create a message from the Impact Dashboard?
- How do I add or edit message translations in the Impact Dashboard?
- How do I customize the design of my messages in the Impact Dashboard?
- How do I add metadata to a message in the Impact Dashboard?
- How do I show a hint message only on hover using the Impact Inline Editor?
- How do I reset message views?
- How do I change the element or page on which the message is displayed using the Impact Dashboard?
- How do I assign a message to specific groups of users in the Impact Dashboard?
- How do I change the orientation of hint messages in the Impact Dashboard?
- How do I change the size of my message in the Impact Dashboard?
- How do I schedule message visibility in the Impact Dashboard?
- What factors determine Impact message visibility?
- How do I view and filter messages in the Impact Dashboard?
- How do I link a message to another message in the Impact Dashboard?
- How do I personalize messages or support articles in the Impact Dashboard?
- How do I embed media or an iFrame into a message or support article in the Impact Dashboard?
- How do I edit multiple messages at the same time in the Impact Dashboard?
- How do I add a message to an existing campaign in the Impact Dashboard?
- How do I enable predefined comment options for messages and support articles in the Impact Dashboard?
- How do I enable or disable feedback on a message in the Impact Dashboard?
- How do I change message types in the Impact Dashboard?
- How do I close an Impact message?
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Permissions and Teams 6
- How do I invite new users to the Impact Dashboard?
- How do I edit a user in the Impact Dashboard?
- How do I resend an invitation to a user in the Impact Dashboard?
- How do I revoke a user's access in the Impact dashboard?
- How do I create feature permission groups in the Impact Dashboard?
- How do I edit feature permission groups in the Impact Dashboard?
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Settings 10
- What are the Settings for the Impact Dashboard?
- How do I check that my Impact service is running correctly?
- How do I check that my Impact data is being synced?
- How do I make sure that I am using the latest Blackboard building block for Impact?
- How do I show or hide content and reports related to a specific tool category in the Impact Dashboard?
- How do I add the Impact Support Center to the Canvas Help menu?
- How do I enable the Advanced Ally integration in Blackboard to access expanded Impact capabilities?
- How do I enable the Impact integration in Qwickly?
- How do I view LTI launches using the LTI Tools feature in the Impact Dashboard?
- How do I link my Impact account with a Two-Factor Authenticator?
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Sub-Accounts 21
- What are sub-accounts?
- How do I add a new user as an Admin in the Impact Dashboard?
- How do I give sub-account admins access to Impact Insights?
- How do I edit the permissions of an existing user in the Impact Dashboard?
- How do I switch between sub-accounts in the Impact Dashboard?
- How do I connect the Inline Editor to a sub-account?
- How do I create a message for a sub-account?
- How do I create a walkthrough for a sub-account?
- How do I create a support article for a sub-account?
- How are my messages visible to teacher and student user groups in sub-accounts?
- How are my walkthroughs visible to teacher and student user groups in sub-accounts?
- How do I view message insights for a sub-account?
- How do I view Walkthrough Insights for a sub-account?
- How do I know which sub-account a message belongs to?
- How do I know which sub-account a walkthrough belongs to?
- How do I know which sub-account a campaign is associated to?
- How do I know which sub-account a support article is associated to?
- What is visible with sub-account access to the support page?
- How do I view support insights for a sub-account?
- What is visible with sub-account access to the campaigns page?
- What Impact Insights are visible to each sub-account?
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Support Articles 16
- How do I find my support articles in the Impact Dashboard?
- How do I add a support article to an existing campaign in the Impact Dashboard?
- How do I create support articles in the Impact Dashboard?
- How do I schedule support article visibility in the Impact Dashboard?
- How do I display a support article to specific groups of users in the Impact Dashboard?
- How do I embed a support article from an external web page in the Impact Dashboard?
- How do I embed an Impact support article from help.blackboard.com?
- How do I add a support article to a message in the Impact Dashboard?
- How do I add rich content to a support article in the Impact Dashboard?
- How do I add metadata to a support article in the Impact Dashboard?
- How do I link one support article to another support article in the Impact Dashboard?
- How do I unpublish a support article in the Impact Dashboard?
- What factors determine Impact support article visibility?
- How do I add or edit support article translations in the Impact Dashboard?
- How can I control visibility of Local Articles through the Impact Dashboard?
- How can I control visibility of Out of the Box Articles through the Impact Dashboard?
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Support Categories 11
- How do I create or edit a Support Center category in the Impact Dashboard?
- How do I add an article to a Support Center category in the Impact Dashboard?
- How do I associate an article to a Support Center category in the Impact Dashboard?
- How do I remove an article from a Support Center category in the Impact Dashboard?
- How do I filter Support Center articles and categories in the Impact Dashboard?
- How do I move an Impact Support Center article to another category?
- How do I reorder Support Center categories or articles in the Impact Dashboard?
- How do I move an existing Support Center category into a different category in the Impact Dashboard?
- How do I link an existing Support Center category to a different category in the Impact Dashboard?
- How do I create a new Support Center category structure in the Impact Dashboard?
- How can I control what categories of the Out of the Box Support Center my end user sees?
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Support Center 10
- What is the Impact Support Center?
- How do I customize the design of the Impact Support Center?
- How do I manage Impact Support button visibility?
- How do I customize the email form in the Impact Support Center?
- How do I view Impact support button clicks?
- What Impact support insights are available?
- How do I view article performance in the Impact Dashboard?
- What can I expect when new Out of the Box Support Articles are added to the Support Center?
- How do I enable the Impact Support Center?
- How do I view Impact support escalation routes?
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Tool Categories 1
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User Groups 6
- What are the User Groups within Impact?
- What are the User Groups fields?
- How do I organize User Roles from the application in the Impact Dashboard?
- How do I view my defined target audience in the Impact Dashboard?
- How do I create Custom User Groups for Messages and Support Articles in the Impact Dashboard?
- How do I upload a Custom User Group list in Impact?
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Walkthroughs 12
- What are Impact Walkthroughs?
- How do I create a Walkthrough in the Impact Dashboard?
- How do I edit a Walkthrough in the Impact Dashboard?
- How do I create a Walkthrough in the Impact Inline Editor?
- How do I create a Walkthrough in the Impact Inline Editor in Blackboard Learn Ultra?
- How do I edit a Walkthrough in the Impact Inline Editor?
- How do I view Walkthrough ratings in the Impact Dashboard?
- How are Out of the Box Walkthroughs delivered?
- How do I find which articles are included in an Out of the Box Walkthrough?
- What insights are offered around Walkthroughs within the Campaign template?
- How do I reset Walkthrough user visibility?
- How do I add a Walkthrough to an existing campaign in the Impact Dashboard?
Last Updated
Mar 21, 2022
