What is visible with sub-account access to the support page?

Manage Articles and Insights are visible on the Support page with Sub-account access. Articles within the set Sub-account are visible and the article insights are displayed.

Note: This feature is only available to Canvas customers.

Open Support

Open Support

In Global Navigation, click the Support link.

View Support Articles

View Support Articles

View Support Articles assigned to the sub-account from the Articles tab.

Note: Only articles assigned to the selected sub-account will be displayed. For more information on switching between sub-accounts, visit How do I switch between sub-accounts in the Impact Dashboard?

Open Insights

To view Support Insights, click the Insights button.

View Insights

View Insights

View Insights assigned to the sub-account articles.

Note: For more information on Support Article Insights, visit How do I view support insights for a sub-account?