Troubleshooting Walkthroughs

When using Walkthroughs, you might need to troubleshoot to find issues that arise as you implement your Walkthroughs to users.

Troubleshoot Your Walkthrough

If your Walkthrough steps are not showing up, try the following:

  • Ensure that the checkbox to Trigger proactively from the first walkthrough step is checked.
  • Reset user visibility.
  • Log in and out of your instance.
  • Clear your cache.
Connected Context
  • Ensure all steps have a Connected Context.
  • Add a test message to the template/context where the step is not displaying. If the message shows up, this will eliminate the slight possibility that the context/template is broken.