How do I submit a support ticket in the Impact Help Center?

Follow the instructions below to submit a support ticket through our Impact Help Center.

Note: The steps in this lesson describe how to submit a support ticket related to Impact. To submit a ticket for Canvas, use the Help menu in the Global Navigation Menu.

How do I submit a support ticket in the Impact Help Center?

How do I submit a support ticket in the Impact Help Center?

1. Submit a Support Ticket for Impact

In the Impact Dashboard, click the Support icon.
Submit a Support Ticket for Impact

2. Open Email Form

To submit a help request email, click the Email button.
Open Email Form

3. Choose Support Ticket Options

Choose the option that best describes your issue. Complete the short questionnaire to help Impact Support better understand the actions you have already taken. To improve the quality and timeliness of the response to support tickets, please include the information that follows when possible:
Choose Support Ticket Options

4. Add Summary

In the summary, briefly describe the issue.
Add Summary

5. Select Impact Functional Area

In the Impact Functional Area drop-down, select an Impact Functional Area that describes your issue.
Select Impact Functional Area

6. Add Description

In the description textbox, please provide a detailed description of the issue.
Add Description

7. Select Priority

In the Priority drop-down, select a priority level for your request.
Select Priority

8. Attach Files

Finally, attach any files, screencasts, or screenshots of the problem.
Attach Files

9. Send Email

To submit the ticket, click the Send email button. The support team will respond to your request as soon as they can.
Send Email
This guide covered how to submit a support ticket in the Impact Help Center.