Canvas Guides (English)ImpactImpact Guide General InformationHow do I submit a support ticket in the Impact Help Center?

How do I submit a support ticket in the Impact Help Center?

Follow the instructions below to submit a support ticket through our Impact Help Center.

Note: The steps in this lesson describe how to submit a support ticket related to Impact. To submit a ticket for Canvas, use the Help menu in the Global Navigation Menu.

Submit a Support Ticket for Impact

Enter https://eesysoft.atlassian.net/servicedesk/customer/portal/2/group/-1 in your web browser.

Note: This webpage is only for Impact support tickets and should not be used for support tickets for Canvas or any other Instructure products.

Choose Support Ticket Options for Impact

Support Ticket Options

Choose the option that best describes your issue.

Complete the short questionnaire to help Impact Support better understand the actions you have already taken. To improve the quality and timeliness of the response to support tickets, please include the information below when possible:

  • Summary: Briefly describe the issue.
  • Description: Please provide a detailed description of the issue. 
  • Severity: How severely is this affecting your impact instance? 
  • Environment: Staging or Production? 
  • User expected behavior: I should be able to {user expected behavior}.
  • Please include a screencast or screenshot of the problem.

Submit the ticket. The support team will respond to your request as soon as they can.