Canvas Guides (English)ImpactImpact Guide Blackboard Learn Ultra ExperienceHow do Impact messages work differently in the Blackboard Learn Ultra Experience?

How do Impact messages work differently in the Blackboard Learn Ultra Experience?

Blackboard Ultra has a unique integration framework that presents some differences in the way Impact messages, support, and contexts are experienced. Messages in the Ultra environment are presented and behave a little differently compared to other LMS’s. This article will outline how messages work differently within Blackboard Learn Ultra Experience.

Please read How do I install the Impact integration in the Blackboard Learn Ultra Experience? to ensure you have the proper setup.

You will also need to download the Impact Expert Tool plug-in from Google Chrome to activate the inline editor in your Ultra environment. Please read this article for instructions on how to download the plug-in.

Don't forget that in addition to messages, contexts, and support are slightly different in the Ultra environment.

Messages are Presented Using Native Learn Ultra Components

All messages within the Ultra environment are classified as “native Learn Ultra components”. This classification applies for both Blackboard content (e.g. first-time user experience notifications) and Impact messages, they are both presented using the same native Learn Ultra components which have predetermined behaviors and presentation.

Message Presentations

Inner vs. Outer Content of a Message

Inner vs. Outer Content of a Message

Blackboard has full control over the outer shell of any messages (hint, systray, and popup). This outer shell includes the frame or borders of a message and it will be uniform across the whole LMS and cannot be customized from within Impact. However, all the inner content is populated via an iframe, meaning it can be styled and you can have full control over the contents with Impact. The borders for the outer shell of a message differ between message styles.

Systray and Hint Messages

Hint and systray messages are defined as Notification Messages within the Blackboard Learn Ultra Experience.

For these types of messages, there is specific user behavior that will close the message such as scrolling, zooming in, clicking outside of the message, clicking on the X, and clicking “don’t show this again”. These types of messages are quite sensitive, so that is something to keep in mind when selecting your message type for specific content.

Inner vs. Outer Content of a Message

Popup Message

Popup messages are defined as Modal Messages within the Blackboard Learn Ultra Experience. The header and footer of the pop-up message will be the same throughout the LMS as they are controlled by blackboard but the inner content is fully customizable with Impact.

For these types of messages, clicking outside of the message, clicking Close, and clicking the X close it. This message type is not sensitive to scrolling or zooming.

Widths are Small, Medium, or Large

Widths are Small, Medium, or Large

You can still choose which size you want your message to be, but it is much less customizable, you can only choose between small, medium, and large sizes. You will be able to view what size you assign to your message when creating it through the dashboard or inline editor. The following measures apply:

Small = Smaller than 270 pixels

Medium = Between 270 and 405 pixels = medium

Large = 405 pixels or larger

From the Impact dashboard, you will be able to see which sizing your dimensions will convert to while editing or creating a new message.

Widths are Small, Medium, or Large

You are also be able to see the size when creating or editing messages from the inline editor.

What does this mean in terms of behavior?

No Proactive Hints

Since Impact can’t scan for elements on a page within Ultra Learn Experience, proactive hint messages are not available. To read more about how element definition is different within an Ultra environment, please read this article. Currently, hint messages will only present on hover.

Impact Messages are Queued Alongside Native Blackboard Notifications

If Blackboard is going to serve some content to its users regarding any changes, updates or important information about the Learn Ultra Experience, those messages will be prioritized ahead of any Impact content in the queue. For example, if a user logs onto Blackboard Learn Ultra Experience for the first time, there will be a Blackboard native message with some onboarding information and that will be the only thing they see at that point in time until they return to that context the next time. It is important to remember this when creating campaigns and scheduling messages because they will be in the queue behind Blackboard content if there is any.