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Impact Guide

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Chapters

General Information 11
- What is Impact?
- What is an Impact instance?
- How do I access my Impact Dashboard?
- How do I switch between instances in the Impact dashboard?
- How do I reset my Impact dashboard password?
- How do I submit a support ticket in the Impact Help Center?
- How do I request a new Impact instance?
- How do I add a new language in the Impact Dashboard?
- How do I request a new Impact feature?
- How do I see Impact's release information?
- What are Impact's capabilities when compared between different learning management systems?
Getting Started 10
- How do I install Impact?
- How do I install Impact in Instructure Canvas?
- How do I install Impact in Blackboard Learn Original?
- How do I install the Impact integration in the Blackboard Learn Ultra Experience?
- How do I install Impact in D2L Brightspace?
- How do I install Impact in Moodle?
- How do I migrate to SaaS and prevent an interruption in my Impact data?
- What are some reminders and recommendations with the D2L and Impact MVP?
- What is the current Blackboard Building Block for Impact?
- Impact Glossary
Blackboard Learn Ultra Experience 5
- How do I create messages on the institution page in the Blackboard Learn Ultra Experience using Impact?
- How do Impact contexts work differently in the Blackboard Learn Ultra Experience?
- How do I use Impact to define LTI pages in the Blackboard Learn Ultra Experience?
- How do Impact messages work differently in the Blackboard Learn Ultra Experience?
- How is the Impact Support Center different in the Blackboard Learn Ultra Experience?
Campaigns 16
- What are Impact campaign templates?
- How do I use campaign templates in the Impact Dashboard?
- How do I use Blackboard Release campaign templates in the Impact Dashboard?
- How do I use Canvas Release campaign templates in the Impact Dashboard?
- How do I create a campaign from a template in the Impact Dashboard?
- How do I create a campaign from scratch in the Impact Dashboard?
- How do I start, schedule, or end a campaign in the Impact Dashboard?
- How do I use campaign help item icons in the Impact Dashboard?
- How do I add events to a campaign in the Impact Dashboard?
- How do I create a campaign from the Tool Adoption Report in the Impact Dashboard?
- How do I add a new content item to an existing Impact campaign from the Inline Editor?
- How do I add or remove content within a campaign in the Impact Dashboard?
- How do I add tool adoption statistics to a campaign in the Impact Dashboard?
- How do I edit the target audience of a campaign in the Impact Dashboard?
- How do I share a campaign with my team in the Impact Dashboard?
- How do I view campaign results in the Impact Dashboard?
Canvas Studio 3
- How do I use the Impact integration in Canvas Studio?
- How do I select a Canvas Studio frame in Canvas using the Impact Inline Editor?
- How do I view the Canvas Studio tool adoption report in the Impact Dashboard?
Contexts 7
- What is an Impact Context?
- How do I change the behavior of a context in the Impact Dashboard?
- How do I connect a monitor, article, or message to a context in the Impact Dashboard?
- How do I view all existing contexts in the Impact Dashboard?
- How do I view which monitors, articles, and messages are connected to a context in the Impact Dashboard?
- How do I view the trigger conditions of an existing context in the Impact Dashboard?
- What do the conditions of a context mean in the Impact Dashboard?
Course Reports LTI 3
- How do I configure and install the Impact Course Reports LTI in Canvas?
- How do I configure and install the Impact Course Reports LTI in Blackboard?
- How do I use the Impact Course Reports LTI?
Inline Editor 12
- What is the Impact Inline Editor?
- How do I activate the Impact Inline Editor?
- How do I activate the Impact Inline Editor within the Blackboard Learn Ultra Experience?
- How do I create a monitor with the Impact Inline Editor?
- How do I create a message with the Impact Inline Editor?
- How do I define a custom element or page with the Impact Inline Editor?
- How do I create a support article with the Impact Inline Editor?
- How do I change the placement of an existing message with the Impact Inline Editor?
- How do I reuse existing messages or articles in the Impact Inline Editor?
- How do I edit existing messages, support articles, or monitors in the Impact Inline Content Library?
- What is the Impact Inline Editor Content Library?
- How do I preview messages in my learning application using the Impact Inline Content Library?
Insights and Reports 10
- How do I view the User Activity Report in the Impact Dashboard?
- How do I view the Tool Adoption Report in the Impact Dashboard?
- How do I target audiences from tool adoption data using the Tool Adoption Report in the Impact Dashboard?
- How do I view the Course Activity Report in the Impact Dashboard?
- How do I view tool usage from courses with the same instructor in Blackboard Learn in the Impact Dashboard?
- How do I create custom reports in the Impact Dashboard?
- How do I enable Impact course reports for instructors in Blackboard Learn Original?
- How do I view Message Insights in the Impact Dashboard?
- How do I view insights for a specific message in the Impact Dashboard?
- How do I add Canvas Course Reports to my Impact Dashboard?
Messages 24
- What are Impact messages?
- What are the types of Impact messages?
- Which Impact message type should I use?
- How do I create a message from the Impact Dashboard?
- How do I add or edit message translations in the Impact Dashboard?
- How do I customize the design of my messages in the Impact Dashboard?
- How do I add metadata to a message in the Impact Dashboard?
- How do I show a hint message only on hover using the Impact Inline Editor?
- How do I reset message views from the Impact Dashboard?
- How do I change the element or page on which the message is displayed using the Impact Dashboard?
- How do I assign a message to specific groups of users in the Impact Dashboard?
- How do I change the orientation of hint messages in the Impact Dashboard?
- How do I change the size of my message in the Impact Dashboard?
- How do I schedule message visibility in the Impact Dashboard?
- What factors determine Impact message visibility?
- How do I view and filter messages in the Impact Dashboard?
- How do I link a message to another message in the Impact Dashboard?
- How do I personalize messages or support articles in the Impact Dashboard?
- How do I embed media or an iFrame into a message or support article in the Impact Dashboard?
- How do I edit multiple messages at the same time in the Impact Dashboard?
- How do I add a message to an existing campaign in the Impact Dashboard?
- How do I enable predefined comment options for messages and support articles in the Impact Dashboard?
- How do I enable or disable feedback on a message in the Impact Dashboard?
- How do I change message types in the Impact Dashboard?
Monitors 2
- Where do I find all of my activity monitors in the Impact Dashboard?
- How do I move a monitor to another monitor category in the Impact Dashboard?
Permissions and Teams 6
- How do I invite new users to the Impact Dashboard?
- How do I edit a user in the Impact Dashboard?
- How do I resend an invitation to a user in the Impact Dashboard?
- How do I revoke a user's access in the Impact dashboard?
- How do I create feature permission groups in the Impact Dashboard?
- How do I edit feature permission groups in the Impact Dashboard?
Reporting Templates 4
- What are Reporting Templates in the Impact Dashboard?
- How do I create a new reporting template in the Impact Dashboard?
- How do I edit an existing reporting template in the Impact Dashboard?
- How do I add an activity monitor to a reporting template in the Impact Dashboard?
Settings 8
- How do I check that my Impact service is running correctly?
- How do I check that my Impact data is being synced?
- How do I make sure that I am using the latest Blackboard building block for Impact?
- How do I show or hide content and reports related to a specific tool category in the Impact Dashboard?
- How do I add the Impact Support Center to the Canvas Help menu?
- How do I enable the Advanced Ally integration in Blackboard to access expanded Impact capabilities?
- How do I enable the Impact integration in Qwickly?
- How do I view LTI launches using the LTI Tools feature in the Impact Dashboard?
Support Articles 14
- How do I find my support articles in the Impact Dashboard?
- How do I add a support article to an existing campaign in the Impact Dashboard?
- How do I create support articles in the Impact Dashboard?
- How do I schedule support article visibility in the Impact Dashboard?
- How do I display a support article to specific groups of users in the Impact Dashboard?
- How do I embed a support article from an external web page in the Impact Dashboard?
- How do I embed an Impact support article from help.blackboard.com?
- How do I add a support article to a message in the Impact Dashboard?
- How do I add rich content to a support article in the Impact Dashboard?
- How do I add metadata to a support article in the Impact Dashboard?
- How do I link one support article to another support article in the Impact Dashboard?
- How do I unpublish a support article in the Impact Dashboard?
- What factors determine Impact support article visibility?
- How do I add or edit support article translations in the Impact Dashboard?
Support Categories 10
- How do I create or edit a Support Center category in the Impact Dashboard?
- How do I add an article to a Support Center category in the Impact Dashboard?
- How do I associate an article to a Support Center category in the Impact Dashboard?
- How do I remove an article from a Support Center category in the Impact Dashboard?
- How do I filter Support Center articles and categories in the Impact Dashboard?
- How do I move an Impact Support Center article to another category?
- How do I reorder Support Center categories or articles in the Impact Dashboard?
- How do I move an existing Support Center category into a different category in the Impact Dashboard?
- How do I link an existing Support Center category to a different category in the Impact Dashboard?
- How do I create a new Support Center category structure in the Impact Dashboard?
Support Center 8
- What is the Impact Support Center?
- How do I customize my Impact Support Center?
- How do I enable the Impact Support Center?
- How do I manage Impact Support button visibility?
- How do I customize the email form in the Impact Support Center?
- How do I view Impact support button clicks?
- What Impact support insights are available?
- How do I view article performance in the Impact Dashboard?
Support Request Routing and Availability 3
- How do I update the contact options in the Impact Support Center?
- How do I set up contact options in the Impact Support Center?
- How do I view contact options in the Impact Support Center?
User Groups 5
- Where do I find all the user roles and groups in the Impact Dashboard?
- How do I organize user roles from the application in the Impact Dashboard?
- How do I view my defined target audience in the Impact Dashboard?
- How do I create custom user groups for messages and support articles in the Impact Dashboard?
- How do I upload a custom user group list in Impact?
Walkthroughs 6
- What are Impact Walkthroughs?
- How do I create a Walkthrough in the Impact Dashboard?
- How do I edit a Walkthrough in the Impact Dashboard?
- How do I create a Walkthrough in the Impact Inline Editor?
- How do I edit a Walkthrough in the Impact Inline Editor?
- How do I view Walkthrough ratings in the Impact Dashboard?

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