Canvas Guides (English)ImpactImpact Guide Inline EditorHow do I create a support article with the Impact Inline Editor?

How do I create a support article with the Impact Inline Editor?

You can create a context-sensitive article from within your learning application using the Inline Editor.

Open Inline Editor

Open Inline Editor

Navigate to the area of the learning application where you intend to place the message.

To open the Inline Editor, click the Impact icon [1] and then click the Add icon [2].

Select Page

Select Page

To select a page, click the Select Page button.

Open Support Article

Open Support Article

In the side panel, click the Support Article button.

Add Support Article

Add Support Article

To create an article from scratch, click the Item button [1]. To upload a document or image, click the File Helpitem button [2].

Add New Item

Add New Item

Enter a title [1], add your content [2], and add a description for the article [3].

To choose from existing content, click the Load Existing button [4]. You can choose from already made content to add to your article.

To set visibility settings, click the Arrow icon [5].

Set Visibility Settings

Set Visibility Settings

In the Visibility Settings, determine who should see the hint [1] and when it should be presented (optional) [2].

Choose whether you would like to collect user feedback on the message [3].

Review the automatically rendered screenshot of the page and element. Upload a custom screenshot if needed [4].

Click the Save button [5].

Add New File

Add New File

Enter a title [1] and add a description for the article [2]. To upload a file, click the Browse button [3].

To choose from existing content, click the Load Existing button [4]. You can choose from already made content to add to your article.

To set visibility settings, click the Arrow icon [5].

Set Visibility Settings

Set Visibility Settings

In the Visibility Settings, determine who should see the hint [1] and when it should be presented (optional) [2].

Choose whether you would like to collect user feedback on the message [3].

Review the automatically rendered screenshot of the page and element. Upload a custom screenshot if needed [4].

Click the Save button [5].