Canvas Guides (English)ImpactImpact Guide Support ArticlesHow do I link one support article to another support article in the Impact Dashboard?

How do I link one support article to another support article in the Impact Dashboard?

Creating links between the support articles you create using Impact is a great way to present users' information at different places in your learning application. This help article will show you how to link a new support article to an existing support article via the Impact dashboard.

Open Support

Open Support

In Global Navigation, click the Support link.

Create or Edit Article

Create or select article

Select an article by clicking the title [1]. To create a new support article, click the Create New drop-down menu and select the type of article you would like to create [2].

Edit Article

Edit article

If you are editing an article, click the Edit Article button.

Link Article with Rich Edit Mode Off

Rich content off

In the editor of the selected message, click into the body of the article or press enter if editing text to see the in-line insert options.

To link an article to another article, click the Add icon from the menu [1] and then click the Insert Article option [2].

Link Article with Rich content On

Rich content on

To link an article to another article, click the Add icon from the menu [1] and then click the Insert Article option [2].

Select Article

Select article

Search for the article title or select an article. To add it to the message, click the Continue button.

Preview Article

Preview

You can preview the article in your message before adding the resource into your message.

To confirm the change, click the Continue button.

Save Changes

Save changes

If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].

If you are editing a support article, click the Update button [3].

Note: A set of users must be selected in order to be published.